Natural cosmetics for all skin types.​

Privacy policy

Privacy policy

Welcome to ERIS PURE!

This Privacy Protection Policy applies to browsing our website, as well as the purchase of our products through it.

Who is responsible for the processing of your personal data?

Responsible: Marina Zamora Rodríguez

NIF: 51096750L

Address: C/ Maestro 8, 5º C, 06400 Don Benito. Badajoz (Spain)

Contact: contacto@erispure.com

What presence does ERIS PURE have in social networks?

ERIS PURE has the following profiles in the main social networks on the Internet (Instagram and Tiktok).

ERIS PURE is recognized as responsible for the processing of data of its users, followers, or people who make comments through them. Also, ERIS PURE disclaims any liability for comments from users and followers on their social networks.

ERIS PURE may use the profiles described above to inform its users of topics it considers of interest.

What personal data do we collect about you?

The personal data that we can collect are the following:

Identification data. Name and surname, postal and e-mail address, and telephone number.

Payment information. The payments of our products are managed through secure payment gateways, so ERIS PURE does not collect any personal data of this nature.

Profile data: username and password, purchases or orders placed, preferences, comments and survey responses, plus any profile data we may add (such as the use of data analysis or profiling).

Information about your visits to the www.erispure.com website, IP address of your device, date and time of access. For more information on this processing, please see our Cookie Policy.

Any information that you voluntarily send to our email address or transmit to us via chat or other communication channels.

Any information that you voluntarily share publicly on ERIS PURE social networks. Such information will be subject to the privacy policy of the social network in which you share it, so we recommend that you review the privacy settings of your profile.

We also collect, use and share aggregated statistical or demographic data, regardless of its purpose. Aggregated data may be extracted from your personal data, although it is not legally considered personal data, as it does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a particular website feature. In order to improve the service and content we offer, the ERIS PURE website uses the web analytics service Google Analytics.

However, if we combine or relate aggregate data with your personal data in a way that allows direct or indirect identification, we will treat the combined data as personal data, as set out in this Privacy Policy.

Do we process data of children?

The sale of our products is not directed at minors.

Likewise, in the event that you share images on our social networks in which minors under 16 years of age appear, you must ensure that you have prior authorisation from the parent/guardian or legal representative of the minor.

ERIS PURE reserves the right to request at any time the accreditation of such authorization.

What do we process your personal data for?

ERIS PURE processes your personal data for the following purposes:

To provide you with the information you request about our products.

To guarantee the correct processing of your order. For example, when you make a purchase with us through our website.

When you register as a user through our website.

Manage the subscription to our newsletter and the sending of commercial communications, including communications by call, sms and email.

Manage your subscription to the loyalty programme.

Manage your participation in draws, promotions and/or surveys.

We use your identifying, technical and contact, tracking, usage and profile data to create a picture of what we think you may want or need, or what may be of interest to you. This use allows us to decide what products, services and offers may be relevant to you in order to tell you about them. This process is called ‘direct marketing’.

When we have to comply with legal or regulatory obligations. For example, the retention of sales records to meet our tax obligations.

We always try to make it very clear on our website what we do and what communications we will send you, whether you choose to sign up to our newsletter or participate in a promotion or survey. Of course, you have the right to change your mind at any time and unsubscribe from these services. The easiest way to unsubscribe and revoke your consent unilaterally at any time is to send an email to contacto@erispure.com or click on the unsubscribe link at the end of each communication.

What is the legitimacy for the processing of your personal data?

We only use your personal data when we are permitted to do so by law. Please note that, depending on the specific purpose for which we use your personal data, your personal data may be processed on more than one legal basis. Generally, this will happen in the following circumstances:

Execution of a contract: for the management of your purchases through our website.

Consent: We need this legal basis for the following purposes:

To manage the subscription to our newsletter and the sending of commercial communications, which include communications by call, sms and email.

Management of the subscription to the loyalty programme.

To manage your participation in draws, promotions and/or surveys.

Acceptance of cookies for direct marketing actions and/or profiling.

To carry out the test for personalisation of services/products.

Manage your application for a vacancy.

To draw up commercial profiles based on harmonised personal data.

Compliance with ERIS PURE’s legal obligations.

Fraud investigation.

The legitimate interest of ERIS PURE in improving our products and customer service, or managing your queries.

If you need more information on this point do not hesitate to contact us.

Who has access to your personal data?

Your personal data will only be communicated to those persons or entities that need access to it in order to process orders for our products or services.

Hosting provider:

RaiolaNetworks. For more information on how this provider treats its services, please consult its privacy policy.

Software for sending commercial communications:

Mailchimp. For more information about this software, and to find out how it handles personal data please consult its privacy policy.

We require all third parties with whom we collaborate to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow third party service providers to use your personal data for their own benefit and we ensure that they only process your personal data for the purposes specified and in accordance with our instructions.

International data transfers

Where we transfer your personal data outside the European Economic Area, we will comply with applicable data protection laws. Here are some of the mechanisms we may use when we make an international transfer:

The transfer of your personal data is to a country that is officially recognised by the European Commission as ensuring an adequate level of protection for personal data.

We reserve the right to use specific contracts approved by the European Commission that grant personal data the same protection as they enjoy in Europe (so-called EU standard clauses).

How long do we keep your data?

Your personal data will be kept for as long as is necessary to fulfil the purposes for which they were collected. After this time, ERIS PURE will proceed to delete them from its systems, without prejudice to the possibility of retaining them, limiting their treatment to the exercise and defence of claims, in the terms provided by the applicable legislation.

What security measures do we apply to the processing of your data?

ERIS PURE applies security measures to ensure the confidentiality, availability and resilience of personal data processing systems. We also carry out verification and evaluation processes of the technical and organisational measures implemented, in order to ensure the security of personal data at all times.

What are your rights?

You may exercise the rights listed below by sending an email to the following address: contacto@erispure.com

Request, at any time, that ERIS PURE confirms whether or not it is processing your personal data.

Access your personal data, request the rectification of those that are inaccurate or, where appropriate, request their deletion when, among other reasons, they are no longer necessary for the purposes for which they were collected.

In certain cases, request the limitation of the processing of your data. In this case, we will only keep your data for the exercise or defence of claims.

In certain circumstances, object to the processing of your data.

Request the portability of your data.

To revoke any consent you may have given for the processing of your data by ERIS PURE.

File a complaint with the competent data protection supervisory authority.

How to contact us?

We always want to hear from our customers, especially if you think we can do better.

If you:

Have any questions or comments about this notice

Want us to stop using your data

You wish to exercise any of your rights as set out above, or you have a complaint

Please do not hesitate to contact our customer service team, who will be happy to answer any questions you may have.

You can contact our privacy team by writing to us at the general email address, or if you wish you can contact us at:

ERIS PURE

Contact: contacto@erispure.com

Visitors from other countries

ERIS PURE strictly complies with the legislation in force in the country of origin to which we are legally accountable. Nevertheless, in case of any doubt about how we will treat your data in case you are a citizen of another country other than Spain, you can contact us at contacto@erispure.com.

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